How to Operationalize AI in Service Operations

NEW RESEARCH FROM SERVICE COUNCIL
Learn how service leaders are turning AI into real operational impact as over 45% struggle to use AI in remote support and top performers reach over 90% resolution accuracy through workflow-embedded AI.
A Resolution Pathway created from technical documentation in minutes with 90%+ accuracy

What You'll Learn:

This research shows why service AI progress can slow after pilots and how leading organizations are designing workflows with embedded AI to drive measurable results.

  • Why nearly half of service teams still can’t use AI for remote support and what fixes actually unblock it
  • How Karl Storz, 626, and Daktronics deliver expert-level decisions at scale with embedded, real-time guidance
  • How human-validated feedback turns messy data into AI technicians trust in the moment

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