The AI Platform Built for Service Resolution
Deliver 90%+ accurate resolutions in seconds, not hours. Neuron7 transforms complex troubleshooting into simple, step-by-step guidance—like a GPS for service excellence.
Fast Track to AI Excellence
Our AI-as-a-Service model ensures successful outcomes from day one. While others require months or years of training, our purpose-built solutions integrate immediately into your service operations and scale from simple to complex issues.
Don't just slap AI on your static and outdated knowledge. N7 search brings together knowledge across regions, products and languages from thousands of sources like cases, knowledge articles, manuals to deliver precision search at 90%+ accuracy.
Most AI solutions require text-heavy back and forth to resolve issues. Not ours. Use turn by turn directions for complex issues so your teams at every level are empowered with best next steps (like a navigation app) all inside your existing workflows.
Your best knowledge isn't in your KB Articles, it's in your seasoned techs heads. Create and maintain dynamic, real-time knowledge that limits the burdens on your SMEs, learns from every interaction and can turn anyone into an expert in record time.
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The reaction has been wonderful. By integrating the solutions into our service delivery platforms, we get better customer service, more efficiency, and happier employees.
The beautiful thing about Neuron7 is that you can take resolutions from case history and instead of 3 hours of troubleshooting, the technician has the answer in 3 seconds.
Our technicians are really enjoying the fact that they have it on their phone and in the platform they already use. Now information is just in a much easier format for them to get to. That’s been the sentiment from the field, ‘you’ve made my life easier, so thank you’.
The team at Neuron7 said, ‘let’s work with you to make this happen’. And that continues to this day. This is not just off-the-shelf products or static algorithms. It truly is a collaborative effort.
Bill Girzone, SVP, Global Field Services, discusses how NCR Atleos works with Neuron7.ai to realize significant reductions in call handle times, the importance of time to value, finding a true partnership in AI for customer service, and more.
Your AI Data Foundation
Shift left and enable service and engineering collaboration with unmatched accuracy based on collective intelligence.
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- Automated Triage
- Enable Self-Service
- 90% Accurate Search
- Guided workflows
- Adaptive Insights
- Next likely error
- Proactive Service Plans
- Optimize Delivery
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