How it works

1Ingest

Service history & datasets across all sources

2Process

Along with your experts’ knowledge

3Predict

Using our secret sauce of the latest NLP/AI techniques in 3 seconds

Diagnose service issues using AI in 3 seconds

What if you could predict the exact resolution, cost, parts, and skills needed to fix an incoming issue in 3 seconds?

Service Predictions

Outcomes you will love!

Increase First Call Resolution by 20% to 40%

Increase First Call Resolution by 20% to 40%

Duplicate the behavior of your top 1% technicians

Duplicate the behavior of your top 1% technicians

Reduce Mean Time to Repair by 20%

Reduce Mean Time to Repair by 20%

Increase Margins – Prevents truck rolls, parts wastage and much more.

Increase Margins – Prevents truck rolls, parts wastage and much more.

And this is just the first step on the journey to a true predictive service model.

OUR DIFFERENTIATION

A

Minimal Change Management - Neuron7.ai is a plug-and-play application. No Data scientists, No NLP experts needed!

N7 for Salesforce

Click Here

N7 for Microsoft

Click Here

B

Inbuilt AI-readiness module:

We understand that every organization is at a different stage in their AI journey. Get your datasets, processes AI ready with N7!

Start with a 2-week free assessment of your AI-readiness and get real predictions on your data.

Click Here

C

Vertical specific

High Tech & Medical Devices

If you are in the Business of First Call Resolutions. Click here

Discrete Manufacturing

Complex Product environment: 100s of product models, components, errors: Click here

BPOs/Specialty Service

Complex Service environment: Large variability of errors/issues impacting agent productivity Click here

D

Spans your Service journey – across service personas!

CALL CENTER

First Call Resolution Remote Diagnostics
  • AI based Remote Diagnostics
  • Higher First Call Resolution
  • Higher Agent/Technician productivity
  • Prevent truck rolls

DISPATCH

DISPATCH
  • Predict

  • Service skill
  • Replacement parts
  • Time to fix

Field Service

Field Service
  • First Time Fix
  • Co-occurring issues
  • AI based Preventative maintenance workplans

Reduced Mean Time to Repair
Improved Service Margins