The Fastest Path to Resolution
Neuron7’s purpose-built AI improves resolution time by up to 40%, ensuring your team fixes it right the first time, every time
Reimagine Service with AI
In today's complex service environments, critical knowledge remains trapped across disconnected systems and retiring experts. Neuron7's purpose-built AI centralizes your collective intelligence, creating a continuously improving resolution ecosystem that empowers every service tier to do their best work - keeping customers running.
Don't just slap AI on your static and outdated knowledge. N7 search brings together knowledge at scale from thousands of sources like cases, knowledge articles, manuals to deliver precision search at 90%+ accuracy.
Leverage turn by turn directions for complex issues so your teams from tier 0 to tier 4 are empowered with best next steps (like a navigation app) all inside your existing workflows.
Create and maintain dynamic, real-time knowledge that limits the burdens on your SMEs, learns from every interaction and adds 20 years experience to your newest service techs, fast
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The reaction has been wonderful. By integrating the solutions into our service delivery platforms, we get better customer service, more efficiency, and happier employees.
The beautiful thing about Neuron7 is that you can take resolutions from case history and instead of 3 hours of troubleshooting, the technician has the answer in 3 seconds.
Our technicians are really enjoying the fact that they have it on their phone and in the platform they already use. Now information is just in a much easier format for them to get to. That’s been the sentiment from the field, ‘you’ve made my life easier, so thank you’.
The team at Neuron7 said, ‘let’s work with you to make this happen’. And that continues to this day. This is not just off-the-shelf products or static algorithms. It truly is a collaborative effort.
Bill Girzone, SVP, Global Field Services, discusses how NCR Atleos works with Neuron7.ai to realize significant reductions in call handle times, the importance of time to value, finding a true partnership in AI for customer service, and more.
A Single System of Service Intelligence
Shift left and enable service and engineering collaboration with unmatched accuracy based on collective intelligence.
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- Automated Triage
- Enable Self-Service
- 90% Accurate Search
- Guided workflows
- Adaptive Insights
- Next likely error
- Proactive Service Plans
- Optimize Delivery
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