Agentforce for customer service

Unleash Agentforce for Service

Transform your service operations and empower your agents with intelligent insights and turn-by-turn guidance.

Neuron7 and Agentforce work together to deliver advanced asset diagnostics, smart resolution recommendations, and easy-to-follow guided workflows that help your team work smarter and make customers happier.
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A Resolution Pathway created from technical documentation in minutes with 90%+ accuracy

A Game Changing Partnership

Introducing the dynamic duo of Salesforce Agentforce and Neuron7 Agent Actions—your ultimate team for solving complex service issues with unparalleled speed and accuracy.

AI-generated guided workflows
Step-by-Step Workflows that Guide Agents to Success
Agent actions guide your service teams through clear, structured paths that simplify complex tasks and enhance productivity, improving resolution time and accuracy.
Real-time Asset Diagnostics for Clear Insights
Help customers self-serve with agent actions tuned to quickly identify common error codes and issues with up-to-the-minute data to keep customers on track.
A flow chart being edited by a subject-matter-expert in seconds
A guided Q&A pathway on a mobile device making it easy for a technician to triage an issue
Curated Expert Recommendations
Our resolution actions unlock tribal knowledge so Field Service Technicians can leverage successful steps to guide them to better first time fix rates.

Service Success That You Can See and Feel

Choosing the Neuron7 and Agentforce integration equips teams with AI-driven Agents to resolve issues faster, boost productivity, and enhance customer satisfaction. With domain-specific AI guiding agents at every step, service operations run more smoothly and efficiently.

See results in weeks at lower TCO
Master end-to-end service delivery to achieve positive ROI in weeks—not months—at a low Total Cost of Ownership for complex service.
Domain-specific AI for Service
Service- AI provides accurate contextual answers to complex issues, empowering teams to solve challenges with confidence.
Follow paths, not paragraphs
Like a seasoned navigator, our Resolution Paths direct your team through the optimal resolution path for swift, accurate problem-solving.
G2 Customer Reviews
Neuron7 Customer Experiences
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The reaction has been wonderful. By integrating the solutions into our service delivery platforms, we get better customer service, more efficiency, and happier employees.
John Page
President of Global Services, Keysight

FAQ

How does Neuron7 work with Agentforce?
How does Neuron7 for Agentforce impact service metrics like escalations or first time fix rate?
Does Neuron7 work with Service Cloud, Field Service or Slack?
Can Neuron7 support multilingual service environments?
Neuron7 customers transforming service with AI