AI for TECHNICAL SUPPORT TEAMS
Tech Support
Reduce escalations and empower tech support teams with turn-by-turn guidance and answers in seconds.
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Unburden Your Experts
Scale Your Best Tech Support Reps
Quickly scale expert Tech Support knowledge to lower cost tiers
Understand what Subject-Matter Experts do and build repeatable turn-by-turn directions
Gain actionable service insights into resolution time, technician skills, and parts utilization.
Empower with Complete Technical Context
Use AI to quickly process service data, providing enterprise search for faster troubleshooting
Easily surface technical schematics, tables or SOPS from manuals, case histories, and expert sources.
Standardize global service knowledge to ensure consistent outcomes, reducing regional & language differences
TRANSFORMING SERVICE
The Ultimate Guide to AI for Complex Service
Learn how AI helps tech support teams resolve issues faster and improve CSAT in complex service environments.
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Ensure Systematic Troubleshooting
Convert static information into dynamic, real-time solutions that provide expert guidance at every step
AI identifies and suggests the best resolution paths, reducing repeat issues and boosting support efficiency
Empower workers to edit, remove or approve new resolution nodes
Prevent Recurring Failures
Harness predictive analytics to proactively identify potential failures before they escalate into costly downtime.
Streamline maintenance by using real-time data to minimize emergency calls and outages.
Provide your team with insights to make strategic maintenance decisions, enhancing system reliability and cost-effectiveness.
Log Analyzer for Tech Support
Quickly Analyze Messy Logs
Log Analyzer extracts meaning from massive, unstructured log files in seconds. Teams get immediate clarity on what happened, when, and why, without sorting through thousands of lines.
Gain Root Cause Clarity
Stop scanning for signals. Log Analyzer pinpoints sequences and transitions that explain the issue, helping teams focus on resolution instead of guesswork.
Expert-Level Insight for Every Engineer
Whether it’s a new agent or a seasoned SME, everyone sees the same actionable view. Log Analyzer brings consistency, confidence, and faster onboarding to every support team.
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Streamlines Log-Heavy Workflows
Logs are processed automatically when cases are created. Relevant insights appear inside existing workflows, so teams can move faster without switching tools or losing context.
The reaction has been wonderful. By integrating the solutions into our service delivery platforms, we get better customer service, more efficiency, and happier employees.
Neuron7 customers transforming service with AI
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