Service AI.
Real Outcomes.
AI that turns complex troubleshooting into GPS step-by-step directions. Guide anyone through expert repairs with accuracy, eliminating guesswork and repeat visits.
What Makes Us Different
Accuracy - Actionability - AI-in-One AI Platform
Don't just slap generic AI on your static and outdated knowledge. N7 brings together knowledge across regions, products and languages from thousands of sources like cases, knowledge articles, manuals to deliver market leading outcomes and ROI
Most AI solutions make up answers that put compliance and safety at risk. Not ours. Use turn by turn directions for complex issues so your teams at every level are empowered with best next steps (like a navigation app) all inside your existing workflows.
Don't waste time on long and expensive AI experiments. You need to deliver more with less. That's why our AI approach includes everything you need: data processing, model development, workflow integration, SOCII security and compliance, and customer success all focused on delivering on service KPIs.
.svg)
The reaction has been wonderful. By integrating the solutions into our service delivery platforms, we get better customer service, more efficiency, and happier employees.
The beautiful thing about Neuron7 is that you can take resolutions from case history and instead of 3 hours of troubleshooting, the technician has the answer in 3 seconds.
Our technicians are really enjoying the fact that they have it on their phone and in the platform they already use. Now information is just in a much easier format for them to get to. That’s been the sentiment from the field, ‘you’ve made my life easier, so thank you’.
The team at Neuron7 said, ‘let’s work with you to make this happen’. And that continues to this day. This is not just off-the-shelf products or static algorithms. It truly is a collaborative effort.
Bill Girzone, SVP, Global Field Services, discusses how NCR Atleos works with Neuron7.ai to realize significant reductions in call handle times, the importance of time to value, finding a true partnership in AI for customer service, and more.
Complete AI for Service
Shift left and enable service and engineering collaboration with unmatched accuracy based on collective intelligence.
.avif)
- Automated Triage
- Enable Self-Service
- Highly Accurate Search
- Guided Resolutions
- Service Insights
- Parts, People & Process
- Proactive Service Plans
- Next Likely Errors
.avif)
