Service Resolution Intelligence

Get to 90%+ resolution accuracy faster with turn-by-turn guidance that learns from your data and people.

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Neuron7 customers transforming service with AI

AI for Complex Service Environments

Resolving customer issues is a struggle because knowledge is spread across vast data sources and in the minds of individuals. Service Resolution Intelligence solves this problem.

CAPTURE
Smart Resolution Hub

A single system of intelligence brings together knowledge from thousands of people, data sources and interactions.

GUIDE
Turn-by-Turn Guidance

Al that guides your teams through the best next steps (like a navigation app) within your existing workflows​.

PREDICT
Faster, Accurate Resolutions

Resolve issues faster, the first time, with 90%+ accuracy and answers in seconds.

Improve service metrics across thousands of people, products, and resolutions.
G2 Customer Reviews
100
%
Expert knowledge capture
40
%
Faster resolutions
14
%
Increase in CSAT
25
%
Increase in first-time fix
50
%
Faster onboarding

Neuron7 Customers

The reaction has been wonderful. We have it interfaced directly in the consoles they use out of Salesforce on a daily basis. We get better customer service, we get more efficiency, and we get happier employees.
John Page
President of Global Services, Keysight
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The beautiful thing about Neuron7 is that you can take resolutions from case history and instead of 3 hours of troubleshooting, the technician has the answer in 3 seconds.
Dave Hartley
VP Customer Care, TransLogic, a division of Swisslog Healthcare
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Our technicians are really enjoying the fact that they have it on their phone and in the platform they already use. Now information is just in a much easier format for them to get to. That’s been the sentiment from the field, ‘you’ve made my life easier, so thank you’.
Thomas Shanks
Director of Operations, TK Elevator​
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The team at Neuron7 said, ‘let’s work with you to make this happen’. And that continues to this day. This is not just off-the-shelf products or static algorithms. It truly is a collaborative effort.
Chandan Banerjee
Director, Global Services Digital Innovation, Ciena
Read the customer case study
Neuron7 Customers

Single System of Service Intelligence

Shift left and enable service and engineering collaboration with unmatched accuracy based on collective intelligence.

Deflect
  • Automate Resolutions
  • Enable Self-Service
Resolve
  • Faster Resolutions
  • Accurate Resolutions
Predict
  • Parts and Skills
  • Next likely error
Generate
  • Service Insights
  • Optimized Resolutions
INTEGRATIONS
Seamlessly integrated in the day in the life
Get accurate resolutions and answers within your existing service workflows, where your teams need it.
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TRANSFORMING SERVICE
Ebook: AI for Complex Service Environments
Learn how AI helps resolve issues faster, while empowering teams and improving CSAT in complex service environments.
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Let’s chat
Get in touch by filling out the form or email info@neuron7.ai
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