New-Hire Ramp 
Agent

Captures the exact steps and reasoning behind every resolution in a format ready for FDA/ISO audit — because the pathway is deterministic and logged, not regenerated fresh each time.

Continuously adjusts preventive maintenance timing per asset based on actual risk — flagging both under-PM'd and over-PM'd equipment instead of following a static calendar.

Classifies incoming cases by product, failure mode, and severity, and routes them to whoever has a proven pathway — not just the next open queue.