A new breed of service Agent
Only Neuron7 ties a log-analysis agent to a deterministic resolution pathway, because every agent here runs on the Service Decision Graph. Do more with agents that know your products and service history
Powerful AI agents built for complex service
One decision layer under every agent
Every agent in the library reasons from the Service Decision Graph, the same layer that maps your products to their failure modes to the fixes that actually worked.
An agent for every service role
Build agents in Agent Studio, and give every part of your service operation, from the contact center to the field, its own resolution expert.
Extend agents beyond reactive break fix
The same layer that resolves today's issue predicts what's likely to fail next, including on equipment that sends no telemetry. Detect churn signals, streamline RMA processes, and more.
Compliance-Traceable Resolution Agent
Captures the exact steps and reasoning behind every resolution in a format ready for FDA/ISO audit — because the pathway is deterministic and logged, not regenerated fresh each time.
Dynamic PM Optimization Agent
Continuously adjusts preventive maintenance timing per asset based on actual risk — flagging both under-PM'd and over-PM'd equipment instead of following a static calendar.
Escalation Triage & Routing Agent
Classifies incoming cases by product, failure mode, and severity, and routes them to whoever has a proven pathway — not just the next open queue.
Field Technician Pre-Work Brief Agent
Conversational, CRM/FSM-integrated guidance that walks a technician step-by-step through a validated pathway.
Intake Compliance Agent
Ensures intake notes capture the information Quality teams need by scoring verbatim customer reports against compliance pillars and asking targeted follow-up questions when data is missing.
Medical Device Complaint Packaging & Analysis
Packages completed intake and resolution records and analyzes against ISO complaint criteria .
New-Hire Ramp Agent
Puts a day-one technician through the same deterministic guidance a ten-year veteran would use, closing the experience gap without a training curriculum.
Next-Likely-Failure Agent
After an issue is resolved, surfaces the next most probable failure on that same asset or configuration (connected or not) before it happens.
Parts Demand & Shortening Agent
Predicts the specific part(s) needed for a likely failure before dispatch, and reduces multi-part "shotgunning" on a work order.
Root Cause Log Diagnosis Agent
Turns raw device logs and telemetry into a ranked root cause the moment a case opens —then hands off directly into the validated resolution pathway for that exact failure.
Self-Service Resolution Agent
Walks an end customer through the same deterministic pathway a technician would use before a case is even opened, with a clean handoff to a live tech if it can't close it.
Tribal Knowledge Capture Agent
Watches every technician interaction — steps accepted, modified, or skipped — and turns it into graph-verified pathway improvements, not just a stored transcript.
90%+ resolution accuracy across deployments
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