Help every service team find the right resolution faster
Neuron7 connects every source of service knowledge so agents, technicians, and customers can resolve issues right, the first time.
Why faster resolution is harder than it looks
Average time technicians spend searching before the first fix attempt
Average first-time fix rate, meaning nearly 1 in 4 cases requires a repeat dispatch
Service organizations impacted by knowledge lost from retiring technicians
Built to resolve issues faster, every time
The right answer for every issue, surfaced in seconds
Neuro cuts through the noise of any case, in any language, and surfaces the resolution your best technician would reach.
Step-by-step resolutions, validated and ready to deploy
Complex resolutions broken into the steps your most seasoned expert would take, delivered in the right order and consistent across install, break-fix, and PM.
Give field technicians the answer before they arrive onsite
Your field techs need answers where work happens. Neuron7 puts resolution intelligence on the device they use every day.
Diagnose from the data your devices produce, not guesswork
Device logs hold the answer, buried in hundreds of lines of noise. Neuron7 isolates the signal and points straight to the resolution it has already seen.
Why Neuron7
The only AI agent that transforms your service operations
Knows your operations
Keeps getting smarter
Pre-empts failures
"The Neuron7 product levels the playing field for newly onboarded technicians so they can be just as successful as a 10-year."
"Neuron7 helped identify realistic targets backed by real data, giving us the confidence to expand on the value we saw with Neuron7 integrated in our existing service platforms."
"The reaction has been wonderful. By integrating the solutions into our service delivery platforms, we get better customer service, more efficiency, and happier employees."
Explore other use cases
Neuron7 customers are transforming how they operate, tackling their most impactful use cases across their entire service workflow.
Prevent downtime
Capture expert knowledge
Ensure AI success
Frequently asked questions
Yes. Neuron7 works with incomplete or inconsistent case data by analyzing patterns across thousands of cases, so gaps in individual records do not prevent accurate guidance. As data quality improves over time, resolution accuracy compounds with it.
Neuron7 differs from a chatbot or generative AI assistant because it builds a Service Expertise Graph from actual case history and delivers deterministic resolutions, meaning every answer traces back to a real fix your team has already performed. Chatbots and generative AI search existing documents and generate probable answers that degrade when documents are outdated or ambiguous. When Neuron7 does not have a confident answer, it says so rather than fabricating one.
Neuron7 onboarding is fast. Pre-built integrations with Salesforce, ServiceNow, and Microsoft reduce the technical lift, and service-trained AI does not require months of model tuning before delivering value. Most customers are running pilots within weeks and see strong adoption shortly after.
A knowledge base alone is not enough for service AI because it can only return documents that match a query. It cannot identify which document is most likely to resolve a specific case, sequence the diagnostic steps, or enforce the order that prevents parts being swapped before the real fix is ruled out. Neuron7 adds the decision intelligence that turns existing knowledge into action.
Neuron7 handles service knowledge from different product lines by connecting every source into a single searchable layer: KB articles, case histories, manuals, expert notes, and prior fixes. The platform understands equipment ontologies, failure modes, and the relationships between symptoms, parts, and product configurations, so technicians get answers specific to their exact product and customer context.
Surface the right fix in seconds
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