Resolution OS

The platform for smarter service decisions

The Agentic Service Decision Platform where expertise is captured, humans and agents collaborate, and knowledge compounds over time.

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Transformational service impact

3h -> 3s
Instant expertise
for complex cases
24% lower costs
Parts optimization
for escalated work orders
5.8M hours
Additional uptime
across 600K global assets

Why Resolution OS

One foundation. Every service decision.

Resolution OS captures the expert decision-making and service data your organization runs on today, then transforms it into the decision system your teams run on tomorrow.

Built for decisions, not prompts

Resolution OS applies the right AI technique for the task, and knows when to combine deterministic, probabilistic, statistical approaches to improve accuracy.

Grounded in your service data

Resolution OS is more than a knowledge base. It uses your products, assets, failure modes, and resolution history to know exactly how to diagnose and resolve issues in the real world.

Expertise that compounds

Resolution OS continuously learns from real service interactions and behaviors, turning every interaction into knowledge that improves future decisions.

Works inside your service stack

Whether through text, voice, mobile, or your existing service systems, Resolution OS allows you to seamlessly collaborate with other agents to execute end-to-end workflows.

The Decision Layer 
for Service Resolution

Neuro

Neuro accelerates service resolution by understanding issues, gathering context, and orchestrating the next best action.

Context-aware
Neuro understands the full service context before recommending the next step, helping teams make better decisions faster.
Multimodal
Typed, spoken, or uploaded—Neuro understands it all and delivers consistent guidance that speeds resolution.
Action-oriented
Neuro drives resolution by gathering context, generating guidance, and initiating workflows.
Always explainable
Every recommendation is grounded in your real service history with clear traceability, giving teams confidence in every action.

Agent Builder

Agent Builder enables teams to automate more service work by configuring AI agents without extensive custom development.

Pre-built industry agents
Start with service agents trained on real-world scenarios across manufacturing, high-tech, and medical devices.
Decision foundation
Define how agents make decisions, take action, and escalate using your trusted service decision layer.
Agent-to-agent collaboration
Enable agents to coordinate actions and hand off work across complex service workflows.
Observability and governance
Configure confidence thresholds, escalation rules, and audit trails before deployment.

Service Decision Fabric

The orchestration layer that transforms service signals into coordinated action across your operation.

Intelligent routing
Route every case to the right resource based on context, complexity, and confidence.
Deterministic execution
Turn validated service intelligence into trusted actions and outcomes, not a probabilistic guess.
Closed-loop feedback
Tracks every step automatically and writes back to your system of record to continuously improve future service decisions.
Human-in-the-loop
Maintain full visibility into open cases, active agents, and where resolution is stalling.

Complex Service Graph

The Complex Service Graph connects products, assets, failures, service history, knowledge, workflows, and expert behavior into a unified decision model.

Asset Fault Graph
Connects failure modes, fault codes, and parts relationships across every asset in your service catalog.
Knowledge Graph
Unifies manuals, knowledge articles, SOPs, and expert notes connected and indexed as one searchable layer.
Learning Graph
Understands how experts describe and resolve issues not explicitly outlined in manuals or knowledge bases.
Pathways Graph
Transforms service data into trusted step-by-step guidance in the right order, every time.

Embed anywhere

Embed resolution intelligence directly into existing workflows with pre-built enterprise integrations.

Salesforce
Surface expert guidance within Service Cloud and Field Service Lightning cases and work orders.
ServiceNow
Keep service teams in their queue with guidance to the right answer inside of ITSM and Field Service Management workflows.
Microsoft
Bring Resolution OS into Dynamics 365 and Teams so agents and technicians can act on the right fix without leaving their tools.
SAP
Connect asset history and guided troubleshooting work together within SAP Service Cloud and S/4HANA.
See all integrations

Featured Agent

Resolution Pathways

Move beyond search and static documentation with AI-guided resolution pathways that help service teams navigate complex issues step-by-step.
Explore Resolution Pathways 

The impact we deliver

"The beautiful thing about Neuron7 is that you can take resolutions from case history and instead of 3 hours of troubleshooting, the technician has the answer in 3 seconds."

Dave Hartley

VP Customer Care

translogic
3h -> 3s

Time to resolution

"The Neuron7 product really gets to exactly what we needed, a product that levels the playing field for newly onboarded technicians to be just as successful as a 10-year."

Bill Girzone

SVP Global Field Services

NCR atleos
8,000+

Technicians standardized across 60 regions

"Neuron7 decreases calls and increases our deflection rate at the same time. At the end of the day, the customer is happier, but our people are also happy."

Chandan Banerjee

Director of Digital Innovation

ciena
50%

Increase in call deflection

Supports every service touchpoint

Self-Service

Resolve issues before they become tickets.

Technical Support

The right resolution on the first response.

Call Center

Faster handle time. Fewer escalations.

Field Service

Resolution intelligence on every dispatch.

Trust and compliance for the enterprise

Deploy with confidence using built-in governance, compliance, and operational controls.

Audit-ready by default
Data stays yours
Role-based access
99.9% uptime SLA
Soc 2 Type II
GDPR Compliant

See Resolution OS in action

Get a personalized walkthrough of how Resolution OS captures expertise, guides critical decisions, and delivers measurable operational and business impact.
Request a demo