The Service Leader's Guide to Field Service Medical 2026
Trends Shaping AI and Service Transformation at FSM 2026
If you're headed to Field Service Medical 2026, taking place in Carlsbad, CA on February 23-25, you know AI and digital transformation will dominate the conversation. The challenge is figuring out which sessions will actually help you make progress in your service organization.
With dozens of talks to choose from, keep one question in mind: What did this team actually achieve, and how did they get there? Look for sessions with specific metrics, honest discussion of challenges, and realistic implementation timelines.
Here's a guide to the key trends at FSM this year, and where to find teams sharing real results.
AI moved from pilot to production, and leaders are being measured on results
Sessions at FSM assume you're already exploring AI. The focus now is on what's working, where teams are seeing measurable impact, and how to scale.
Sessions to prioritize:
- AI-Augmented Field Service: Practical Tools for Dispatch, Technician Efficiency, and Scaling Expertise (Boston Scientific, WONTECH USA)
- Building Predictive Service Models: Leveraging Technology and Analytics to Prevent Equipment Downtime and Increase Profitability (TransLogic)
Predictive and proactive AI are replacing reactive break-fix
The industry is shifting from reactive troubleshooting toward AI-driven predictive maintenance, failure prevention, and automated diagnostics.
Sessions to prioritize:
- From Reactive to Proactive: Leveraging AI and Predictive Analytics to Revolutionize Service Workflows (Accuray, Boston Scientific, Mozarc Medical)
- Enabling Proactive Service Through Predictive Technologies (TransLogic)
- The Role of Predictive Analytics in Remote Field Support (Cytovale)
AI impact requires change management, not just technology
The biggest barriers to AI success are organizational. Getting frontline buy-in, managing change, and proving value to skeptical stakeholders are critical to moving from pilot to scale.
Sessions to prioritize:
- Change Management in FS: Leading Teams Through Reorganization and Technology Shifts (Candela, Cytovale, Arthrex)
- Cross Functional Collaboration: Bridging Service, Sales, and Marketing For a Unified Customer Experience (Karl Storz, Diasorin, Midmark, Candela Medical, Biotronics 3D)
- Empowering the Workforce: Change Management and Upskilling for Next Gen Service Teams (Desco Medical, Cytovale)
Operational excellence and data foundations enable AI success
AI is only as good as the data and knowledge it can access. Sessions cover how to structure service data, capture tribal knowledge, and build the foundation AI needs to deliver accurate guidance.
Sessions to prioritize:
- Driving Commercial and Operational Teams To Advance Patient Care and Increase Revenue (Karl Storz)
- Leveraging Knowledge Systems to Elevate Global Customer Experience (Arthrex, Alcon, Torvan Medical)
- From Data to Delight: Leveraging Knowledge Management and Self-Service to Elevate Technical Support & Customer Experience (Bangs Laboratories)
Neuron7 Customers at FSM 2026
Join us for a panel discussion with Neuron7 customers to hear what worked, what didn't, and lessons on adoption, prioritization, and what drives results in daily operations.
Visit Neuron7 at FSM
Need help planning your 2026 AI priorities?
- Get in touch, before the event and we'll help you identify the sessions most relevant to your goals.
- Stop by the Neuron7 booth (#200) to see how we're delivering measurable AI outcomes for medical device service teams.
- Join the Neuron7 Cocktail Reception on Tuesday, Feb 24 from 5:30–8:30pm. Register here to connect with service leaders in a relaxed, rooftop setting.
