New Year’s (First Call) Resolutions with AI
Start 2023 off right with a new approach to customer service. If you’d like to resolve issues faster, empower your teams, and do more with less, technology can help.
Customers expect help with issues in their first interaction with you, regardless of channel. Unfortunately, most service organizations operate across silos with knowledge trapped in user manuals, articles, past cases, cheat sheets, and in the heads of agents. Some of it is out of date, there may be version control issues, or the information may be confusing.
How can you pull all this together and provide a consistent, effortless experience?
Artificial intelligence (AI) is well suited to solve this problem. AI analyzes all your data—structured or unstructured and regardless of source—to find the exact information you need to resolve any issue on the first try.
Many customers prefer to solve problems on their own. Their first stop is your website, where they may engage with your chatbot or search your self-service portal to find an answer.
Other customers start with a phone call. Regardless of whether their issue is simple or complex, they want to be connected to an agent who is empowered to help and provide the right answer on the first try.
Getting a customer or agent to the right answer about “how” to resolve issues, on any channel, is now possible with AI. Customers and agents can tap into your AI-powered “resolution system of record” from any channel: search, your chatbot, or within your existing CRM.
No matter where the interaction takes place, AI predicts the most accurate answer behind the scenes and provides the answer in the same channel in seconds.
If one of your new year’s resolutions is to increase first call resolutions, let’s chat.
Read next: Learn how Neuron7 helped Softtek support agents reduce their average call handle time from 7 minutes to 1 minute.
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Frequently asked questions
Neuron7 differs from other AI tools for service by building a Service Expertise Graph from actual case history rather than searching documents and surfacing suggestions. Resolution guidance is deterministic and grounded in fixes your team has already performed. Neuron7 also predicts failures before they happen and improves with every case closed.
No. Neuron7 does not replace existing CRM or ticketing systems like Salesforce, ServiceNow, or SAP. Instead, it operates as a resolution intelligence layer on top of those systems, adding service expertise and resolution intelligence that those platforms do not natively provide.
Neuron7 deployment typically takes weeks, not months. Most customers are running pilots within weeks of kickoff, starting with the highest-volume product lines and failure patterns before expanding across the installed base.
Neuron7 connects to existing systems through direct integrations with Salesforce, ServiceNow, SAP, Microsoft, and most major CRM and FSM platforms. Pre-built connectors require no custom development and no IT project. Technicians and agents continue working in the tools they already use, with Neuron7 surfacing guidance in their existing workflow.
Neuron7 is purpose-built for Fortune 1000 enterprises that manage complex technical equipment at scale. This includes medical devices, high-tech manufacturing, industrial systems, payment technology, and telecom organizations. Most customers have 1,000 or more service technicians operating across multiple regions or product lines.
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