Field Service Next East
Meet Neuron7 at Field Service Next East to learn how service organizations are moving from reactive troubleshooting to predictive service. Stop by our booth for live demos and expert conversations on building the data foundation that makes predictive service possible.
Visit us at the booth!
Every service organization is on a journey. From reactive support to proactive and predictive service. Whether you're just getting started with AI or looking to move beyond generic tools, Neuron7 helps you build the foundation by turning scattered service knowledge into an intelligent system that gets smarter with every case.
Visit Booth #T5 at Field Service Next East
to see live demos of how Neuron7:
- Connect every service signal into one intelligent view
- Capture service expertise and turn it into AI-guided decisions
- Predict issues before they happen with a foundation built for proactive service
Be among the first to see the AI Readiness Agent in action, our newest solution that helps teams improve service data and case notes at the source, creating the foundation for more accurate and effective AI.
Booth demo schedule
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Sessions to add to your agenda
AI That Actually Works Runs on Better Data
Agentic AI can orchestrate triage, dispatch, and resolution at scale. But the organizations seeing real results aren't just deploying better agents. They're building on better data. Kicking off the day, Chairperson, Brian Bachofner, SVP Marketing at Neuron7, shares what data quality actually looks like when you measure it at scale, drawing on learnings from analyzing the case and resolution data of the world's leading field organizations, where most are starting from, and what it takes to close the gap. The session sets the stage for the leaders who follow: practitioners who have made the journey from pilot to proven, and have the numbers to show for it.
Agentic AI in the Real World: Triage, Dispatch, and Knowledge Use Cases That Actually Pay Off
Agentic AI is moving beyond hype in field service, taking on real work across triage, dispatch, and knowledge that directly improves uptime and customer experience. This session will unpack concrete use cases where autonomous and semi autonomous AI agents classify incidents, recommend next best actions, and match the right technician, parts, and time window without breaking existing workflows. We’ll discuss what it takes to connect these agents to clean data, robust knowledge bases, and governance so they can be trusted by technicians, planners, and leaders. Attendees will leave with a practical view of where agentic AI delivers measurable ROI today, what pitfalls to avoid, and how to design a realistic roadmap from pilot to scaled deployment.
Key discussions include:
- Exploring concrete agentic AI use cases in triage, scheduling, and support
- Integrating AI into existing workflows without breaking them
- Benchmark where you are on the agentic AI maturity curve
Stopping Dispatches Before They Start
Karl Storz built structured troubleshooting to guide their field technicians. It ended up doing much more. Their technical support team ran with the same approach and began resolving issues remotely, deflecting dispatches at more than double the goal they set.
This is the kind of result that raises a question every service leader is sitting with today. What does it really take to make an organization AI ready? Robert Brown of Karl Storz North America joins Neuron7's Brian Bachofner to talk through how they are turning the expertise inside their field and support teams into a foundation they can build on, and why that foundation gives them the confidence to take AI into new parts of the business.
Join us for happy hour!
Join fellow service and support leaders for an evening of food, drinks, networking, and conversation.
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Schedule a meeting
Want to connect with our team onsite?
Book time with our team during the event for a personalized demo and discussion about your service strategy.