Field Service Next Europe

Every service organization has its go-to experts, the ones who fix problems faster and better than anyone else. That know-how rarely makes it into a manual or case note, and it’s disappearing as veterans retire. New hires take months to ramp, mid-level technicians escalate what they can’t solve, and customers wait longer. Asking experts to stop and document it pulls them away from the work they do best.

Brian Bachofner shares how service organizations are capturing expert knowledge in the flow of work instead, using approaches like Neuron7’s Ambient7. Experts do the job as they normally would, hands-free on AR glasses, and their work becomes step-by-step guidance any technician can follow, adding the context manuals and case history never had. Learn how to:

• Capture what your experts do without adding work to their day
• Add the context your manuals and case notes miss
• Help junior and mid-level technicians work the way your best expert does
• Ramp new hires faster and get them in front of customers sooner

Join us for a look at how expert knowledge capture and dissemination are changing, and what that means for how your team learns, works, and holds on to its expertise.