AI TROUBLESHOOTING FOR SERVICE TEAMS

Resolution
Pathways

Transform static knowledge into dynamic, real-time resolutions with AI-guided pathways that adapt like a navigation app, offering expert guidance at every turn.

Try It Today

Knowledge Bases Aren't Enough

_{Cumbersome and Incomplete Knowledge Articles}

_{Outdated and Unhelpful Manuals}

_{Subject-Matter Experts Overwhelmed}

From Chaos to Clarity

Unlike generic AI or Knowledge Bases focused on knowledge retrieval, Resolution Pathways turns manuals, knowledge articles, and troubleshooting steps into explainable, dynamic AI that delivers guided workflows and troubleshooting for your most complex equipment.

Before: Scattered Knowledge

After: Resolution Pathways

How Neuron7 Helps

Your Guided Troubleshooting GPS

Skip outdated knowledge articles and clunky AI-chats. Instead, follow interactive, step-by-step guidance that adapts in real time and is accessible where you need it.

Personalize Pathways Based on Experience or Role

Curate expert knowledge at scale, across regions to provide guidance that learns from every successful interaction, even flagging the next likely error or issue.

Go even further by using with Intelligent Search to pack a one-two punch of resolution excellence

A flow chart being edited by a subject-matter-expert in seconds

Easily Translate PDFs and Manuals into Guided Paths

Turn thousands of technical manuals into pathways in minutes. AI automatically compiles scattered data into clear resolution steps, decision points, and rich media.
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Actionable Pathways for
Faster Resolutions

The Ultimate Explainable AI

AI Search tools aren't made for complex issues, we are. Our purpose-built AI and DSLMs can handle simple to complex cases and learns as it goes

Learn What Works, at Scale

Find a new fix in Japan, understand how it's expressed in Spain, where it's happening in Canada. Then publish globally

Easily Create Knowledge

Most AI is all about knowledge retrieval and curation. Resolution Pathways creates real-time insights that you can published at scale

Close the Loop with Product

Gain instant data-driven product feedback on emerging issues and root causes to prioritize fixes and ensure continuous service improvements.

Visualize How Paths Resolve Issues

Ditch the Thumbs Up. Every step in a Resolution Pathway feeds real-time analytics, so you can see what’s working, where agents get stuck, and which issues need better content.

Use insights from the Service Insights Engine to continuously improve resolution accuracy and speed.

Best Practices Anyone Can Access

Built-in version control, document-linked steps, and feedback capture make it easy to keep resolution flows accurate and aligned across teams and regions.

Pathways ensure everyone follows the latest guidance, no matter the product, location, or experience level.
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G2 Customer Reviews

Neuron7 Customer Experiences

Learn more

By providing real-time, interactive guidance, our teams can have significant improvements in resolution times and customer satisfaction. Using Resolution Pathways, we achieve faster technician onboarding and earlier successful contributions.

Sarah Rose

VP Global Services

See how Resolution Pathways works within your service workflow.

Book a demo

FAQ

What is a Resolution Pathway?

A Resolution Pathway is a guided workflow for technical troubleshooting that turns 1000's of technical documents and static knowledge into interactive, AI-driven resolution steps. Like a navigation app, they provide seamless, step-by-step instructions while continuously learning from service team input.

How are Pathways different than Knowledge Base Software?

Knowledge Base Software has failed to improve productivity due to the time it takes to create articles and tend to get outdated with time. In contrast, Resolution Pathways is a powerful companion to search, offering detailed, step by step instructions that guide technicians through every phase of the resolution process

What makes Resolution Pathways unique?

Unlike generic AI focused on chatbots, or simple knowledge retrieval, Resolution Pathways turn static manuals into explainable, dynamic AI that delivers 90%+ accurate, easy-to-follow diagnostics for your most complex equipment.

Seamless Integration