Overview
The wrong part means a second truck roll before the first one closes. The Parts Identification Agent matches a photo, serial number, or partial description against the parts catalog and bills of material for that exact configuration, checking compatibility and supersession before recommending a result. The technician gets a ranked, confirmed match without needing a parts specialist, ready to hand off to the Parts Ordering Agent.
Capabilities
Narrow candidates from a photo, serial number, or description
No parts specialist in the loop. Input can be a photo, a serial number, or a partial description of the component.
Match against the parts catalog and installed-base configuration
Checks the catalog and bills of material for that exact asset configuration, not just a generic catalog search.
Check compatibility and supersession history
Confirms compatibility for the specific model, revision, and firmware version before recommending a result.
Return ranked candidates ready to hand to Parts Ordering
Ranked candidates with compatibility flags are surfaced in the case, ready for the technician to confirm and order.
Example use case
User input
Card reader assembly on SN-48821. Feed roller worn through.
Agent summary
- Compatibility confirmed: SN-48821, Model 8100, firmware 4.2.1
- Supersedes P/N 60174 — confirm if van stock is acceptable for this firmware
- Stock: 2 units | Phoenix Central | Same-day delivery
Flagged by agent
Agent handoff
Parts match ready for ordering:
- 1 x Feed Roller Assembly (P/N 60174-A) confirmed compatible
- Covered under contract CS-4421 through Dec 2026
- Hand off to Parts Ordering Agent to confirm stock and place order
Agent workflow
1. Technician submits a photo, serial number, or description
The input is captured directly from the case or the mobile interface.
2. Agent matches against catalog and BOM for that configuration
The agent checks the parts catalog, bills of material, and supersession history for the identified asset.
3. Ranked candidates returned with compatibility flags
Parts are ranked and compatibility confirmed for the exact model and firmware version.
4. Stock availability and entitlement checked
The agent confirms available stock by location and validates against the service contract.
5. Order drafted in the service system for confirmation
A line-item order is prepared and surfaced for technician review, with no manual entry required.
