Overview
An identified part still has to be in stock and covered before it is worth ordering, and finding out otherwise costs a second visit. The Parts Ordering Agent takes a confirmed part match and runs an availability check against stock by location and an entitlement check against the service contract. It then drafts the order in the service system for the technician to review and confirm. Nothing is ordered that the technician did not approve.
Capabilities
Check on-hand and van stock by location
Confirms available stock across warehouse and van inventory, and flags where the count may be stale before the order goes out.
Apply the coverage result to the order
Uses the entitlement check from the Coverage Check Agent so uncovered parts do not go out as warranty by mistake.
Draft a line-item order with no manual entry
Builds the order in the service system with work order reference, part number, quantity, and coverage status, ready for review.
Hold the order for technician confirmation
Nothing is placed until the technician approves. The order routes to the right system once confirmed.
Example use case
User input
Feed roller identified on SN-48821: P/N 60174-A. Compatibility confirmed. Ready to order.
Agent summary
- Contract CS-4421: active through Dec 2026
- Part covered under current service agreement
- Van stock: 0 units — order from warehouse required
Flagged by agent
Agent handoff
Order placed on technician confirmation:
- 1 x Feed Roller Assembly (60174-A) shipped from Phoenix Central
- Delivery confirmed same-day
- Order written to WO-2026-58821
Agent workflow
1. Part confirmed from Parts Identification
A compatible, ranked part has been identified for the asset and configuration.
2. Stock availability checked by location
The agent confirms on-hand and van stock by warehouse, flagging any stale counts before the order is drafted.
3. Entitlement validated against the service contract
Coverage Check confirms whether the part is covered so uncovered parts do not go out as warranty.
4. Line-item order drafted in the service system
The order is built with work order reference, part number, quantity, and coverage status. No manual entry required.
5. Order held for technician review and confirmation
Nothing is placed until the technician approves. Once confirmed, the order is placed and written back to the work order.
