AI vs. a Rules Engine
Starting an AI Journey
Getting started in AI for service can be complicated, with an ever-expanding landscape of vendors with solutions. Some “AI solutions” are actually rules engines, which are static sets of rules or “if/then” statements that need to be manually created and maintained.
Neuron7’s Service Resolution Intelligence brings together knowledge from thousands of people, data sources, and interactions across your service environment.
Generating accurate resolutions from people and vast data sets in complex service environments requires true AI.
AI is able to analyze heterogeneous data and human input at scale, continually improving accuracy over time through autonomous learning. AI is NOT a set of static rules. Here are some of the key differences:
Neuron AI Solutions vs Rules Engine
Why it Matters
Fundamental differences in an AI-first solution vs. a rules engine lead to significant and lasting impacts on your service organization.
If you have a complex service environment, you need fast, accurate resolutions at scale that continually optimize in real-time. True AI is the only way to deliver this at scale, with ongoing accuracy and limited SME involvement.
Validating the ability of your AI solution to deliver accuracy across thousands of products and issues, with deployment timelines and SME requirements confirmed by customer references, is a crucial step in understanding your total cost of ownership.
Neuron7’s AI is purpose-built for complex service environments and requires minimal tuning by your SMEs. This frees your top talent to engineer new products and focus on your most challenging issues, while your AI learns and shares optimized resolution paths with your entire service organization.
Book an AI strategy session to learn more.
