How Ciena Approaches an AI Journey in Global Service Operations

In this customer interview, Chandan Banerjee, Director of Global Services Digital Innovation at Ciena, shares how other service organizations can begin their AI journey in a practical, scalable way. Chandan shares why an end-to-end AI-as-a-Service approach matters, how an “AI heart” can bring together data and human expertise, and what it takes to deploy AI that supports consistent, confident service decisions across complex environments.