How TransLogic Uses Resolution Intelligence to Improve Field Service

In this video, Dave Hartley, VP Customer Care at TransLogic (A Swisslog Healthcare Company) explains how Resolution Intelligence helps field service teams make faster, more accurate decisions in complex environments by turning fragmented data and expertise into clear, trusted guidance at the point of action. Learn how Resolution Intelligence supports field technicians with guided workflows that improve resolution speed, enhance first-time fix rates, accelerate onboarding, and reduce costly escalations — all delivered inside the tools teams already use.