Field Service Next West
Meet Neuron7 at Field Service Next West!
Meet with Neuron7 to see AI-powered resolutions in action, or book a 1:1 consultation to discuss your specific needs and receive tailored recommendations for transforming service and support.
Stop by Booth T26 & T27
Come to the booth for live demos with Neuron7!
> Tuesday, Apr 7: 4:05 PM
> Wednesday, Apr 8: 4:05 PM
DAY 1 WORKSHOP | TUESDAY, APR 7 | 1:55 PM - 2:35 PM
Inside the AI Playbook of Today’s Top Service Leaders
AI is now a top priority across service organizations, but in 2026, the real challenge is execution. With 98 percent of leaders already exploring AI for field operations, the focus has shifted from pilots and planning to consistent, measurable outcomes.
This hands-on session explores how to turn AI into operational value. Learn how leading teams are identifying the right use cases, building internal trust, and scaling success across their organizations.
What you’ll walk away with:
- Building the business case for AI, from internal approvals to executive sign-off
- Practical tactics for driving adoption and overcoming the desire gap
- The KPIs that define early success: case close time, on-time delivery, and reducing repeat visits
- Real lessons from an active deployment, not a pilot, not a plan
Phil Ammon, Director, Global Service Systems & Standards, Hach
Brian Bachofner, SVP Marketing, Neuron7.ai
Join Neuron7 in the AI Advisory Labs!
Neuron7 is a featured partner in the AI Advisory Labs, helping service leaders with practical advice and 1:1 strategy time to help you turn AI ideas into action.
AI ADVISORY LAB SHOWCASE | TUESDAY, APR 7 | 11:55 AM - 12:05 PM
Beyond the Pilot: Results at Scale with AI in Service
Neuron7 customers are using AI to build smarter, more connected service organizations. This session highlights how to scale from a focused pilot to broad impact, improving technician confidence, reducing parts waste, and creating feedback loops between service and engineering.
Niken Patel, CEO & Co-founder, Neuron7.ai
AI ADVISORY LABS | THURSDAY, APR 9 | 11:05 AM - 12:15 PM & 1:15 PM - 3:25 PM
Meet with Niken in the AI Advisory Labs
Get your most burning AI questions answered in private 15-minute sessions and discuss AI use cases relevant to your business. Pre-event sign-up is strongly encouraged to guarantee your spot!
Join Neuron7 in the AI Track Panels!
As the AI Track Chairperson, Niken Patel will lead two panels on "AI Adoption and Predictive Analytics Implementation".
AI TRACK PANEL | WEDNESDAY, APR 8 | 2:35 PM - 3:25 PM
Getting Started with AI in Field Service (Even If You're Risk-Averse)
From automating dispatch to enabling predictive maintenance, AI is making waves in field service, yet for many organizations, the path forward is unclear. In this practical discussion, service leaders who’ve taken the leap will share how to start small, scale responsibly, and ensure AI implementations are effective, secure, and trusted. Panelists will kick off the panel sharing one low-risk high impact AI use case they recommend as a starting point, highlighting what they did, how they pitched it and early results. Additional discussion topics include:
- Making the case to leadership by framing AI adoption in terms of business outcomes, customer benefit, and operational efficiency to gain executive buy-in and resourcing
- Managing risk and IP concerns by protecting proprietary knowledge and mitigating AI risk in highly technical environments
- Practical strategies for launching pilot programs on a budget and focusing on targeted use cases like knowledge retrieval, ticket routing, or predictive diagnostics
- Measuring success to assess value from early efforts, tracking adoption, accuracy, and time savings to justify continued investment
AI TRACK PANEL | WEDNESDAY, APR 8 | 5:05 PM - 5:35 PM
Precision Service: Predicting Needs, Eliminating Waste, and Redefining Customer Value
Customer needs are evolving alongside macro-level shifts and service organizations must keep up, or risk being out of alignment with customers. By mining service history and mapping data, today’s service leaders can uncover what customers truly value, and stop spending time on what they don’t. Panelists will discuss the power of data mining service history to uncover predictive insights, track shifting needs, and eliminate non–value-add activities that drain resources. Find out how to moved beyond relying on individual technician opinions to building fact-based, customer-centric service strategies that boost efficiency, reduce waste, and strengthen relationships, including:
- Turning service history into growth strategy by mining and interpreting historical data to identify patterns, predict needs and plan proactively
- Leveraging geo-contextual intelligence to fine-tune service delivery and anticipate challenges
- Identifying and removing low-impact activities for FSEs to focus on what customers actually care about
- Tracking and adapting to shifts in customer needs without guesswork and overservicing using dynamic customer profiling
WEDNESDAY, APR 8 | 7:00 PM - 10:00 PM | COCKTAIL RECEPTION HOSTED BY NEURON7
Join the Party after Day 2 of Field Service Next West
Join Neuron7 for an evening of great food, drinks, and conversation with fellow service and support professionals at Hudson & Nash in the Hilton San Diego Bayfront. Connect with peers, share best practices, and grow your network in a relaxed, social setting.
Please note: Admission requires a confirmed RSVP and a Field Service Next West conference badge.
