TECH on Deck: Service Excellence With AI

Join the webinar on April 4th at 9:00AM PT / 12:00PM ET to hear how AI is transforming field services, but where should organizations start? Join Roy Dockery, Director of Field Services Research at TSIA, and Brian Bachofner, VP of Product Marketing at Neuron7.ai, as they break down the latest TSIA research on AI adoption. From key challenges to real-world success stories, they’ll reveal the practical steps to implementing AI and driving real impact in field services.

Key Takeaways:

- How AI-driven capabilities like guided troubleshooting are reducing callbacks and improving first-visit success.

- Common pitfalls in AI adoption, from data governance issues to unrealistic expectations with generic AI.

- Best practices for training, onboarding, and change management to ensure AI delivers real business impact.

Expect an insightful and candid discussion on the evolving role of field technicians, the rise of AI committees, and a clear roadmap to help you drive efficiency, boost customer satisfaction, and elevate bottom-line growth.