Accelerating Growth for Service Resolution Intelligence

Series B Funding to Drive Innovation

This month, Neuron7 announced $44 million in Series B funding led by Smith Point Capital, the firm founded by former Salesforce co-CEO Keith Block.

Neuron7 is the leader in Service Resolution Intelligence. By bringing together knowledge from vast data sources, people, and interactions, Neuron7 creates a Smart Resolution Hub that gives your teams answers in seconds and turn-by-turn guidance to resolve issues, seamlessly integrated within your existing workflows.

The new funding will accelerate Neuron7’s product innovation, powering the continuous delivery of groundbreaking AI solutions for complex service and support deeper integration into a host of CRM applications, chat, and other service workflows.

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Expanding Go-to-Market Leadership

This month, Marc Silberstrom joined Neuron7 as Chief Sales Officer, bringing years of experience successfully scaling startups with innovative solutions for the enterprise, including field service and manufacturing solutions. Marc’s strategic, consultative sales approach will focus on helping service leaders build an AI strategy that solves key business challenges and ensures delivery on goals.  

Matt Jeffries joined as Revenue Operations leader with over 15 years of SaaS experience in sales, marketing, and revenue operations. He has extensive experience in enterprise technology, from his time at both Salesforce.com and start-ups, where he has specialized in B2B operational scale and go-to-market strategies. He brings deep knowledge of customer digital transformation, revenue systems, and growth methodologies to Neuron7.

Earlier this year, Matt Wolf joined Neuron7 as VP of Channel & Alliances, an expert in launching and building high-performing partner ecosystems at enterprise software companies. Matt is strengthening partnerships that are core to the success of Neuron7 customers. Neuron7’s solutions seamlessly integrate with Salesforce, ServiceNow, Microsoft, and SAP, which is essential to drive adoption and accuracy.

Fortune 1000 Customers Getting Results

While many in the enterprise world are struggling to build or implement AI, Neuron7 customers go live with enterprise-ready AI that delivers 90%+ accuracy and massive business value. Customers measurably improve service quality, reduce inefficiencies, improve first time fix, improve knowledge capture and onboarding times, and see higher customer and employee satisfaction.

In the last 12 months, Neuron7 increased annual recurring revenue (ARR) by 300% while adding top-tier enterprise customers from the medical device, high-tech device, and industrial equipment industries.

“NCR Atleos is responsible for maintaining over 600,000 ATMs across 60 countries in multiple languages, with a critical commitment to keeping our customers’ businesses running seamlessly,” said Bill Girzone, Senior Vice President, Global Field Services of NCR Atleos. “Neuron7’s solutions have been instrumental in transforming the quality of service we deliver to our global customers. With its AI-powered Service Resolution Intelligence deployed to more than 6,000 users worldwide, handling 1.4 million cases per year, we’ve been able to drive significant improvements in first-time resolve and resolution time.”

“Neuron7 solutions support our strategy to empower service technicians to diagnose and repair more efficiently by leveraging service data, expert knowledge, and smart-instrument telemetry data.” said John Page, President of Global Services at Keysight. “By integrating the solutions into our service delivery platforms, we achieve daily efficiencies that enhance customer service, enabling our customers to innovate at speed and achieve sustained positive outcomes with Keysight products and solutions.”

Expanding Engineering Team

Neuron7 will also use the funding to expand its engineering team, targeting 10x growth in 2024 across data science, search, NLP, infrastructure, engineering, and QA to drive innovation and further strengthen Neuron7’s capabilities. This is a unique opportunity for experienced data scientists and engineers to build groundbreaking search and AI solutions, both in the United States (remote) and in Bangalore, India (hybrid).

Neuron7 is customer-obsessed and values continuous innovation, with a commitment to work-life balance, diversity, and inclusion, and ensuring a supportive and engaging workplace for all employees.

If you would like to join the Neuron7 team, email [email protected].