Announcing Neuron7.ai Soc 2 Type II Compliance

Announcing Neuron7’s Soc 2 Type II Compliance We take security seriously at Neuron7.ai. As a trusted Software as a Service (SaaS) provider for enterprise service...
Joey Yazzolino
August 28, 2023
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Announcing Neuron7's Soc 2 Type II Compliance

We take security seriously at Neuron7.ai. As a trusted Software as a Service (SaaS) provider for enterprise service organizations, we continuously aim to exceed industry standards and customer expectations for security controls.  

Today, we’re excited to announce that Neuron7 has achieved SOC 2 Type II compliance for security, availability, processing integrity, confidentiality, and privacy.

Developed by the American Institute of CPAs (AICPA), a SOC 2 (System and Organization Controls) examination provides a report on internal controls how the organization protects customer data and sensitive information. It’s the standard for data security among digital companies in the U.S.

An independent auditor, Insight Assurance, conducted the detailed examination. Through this process, Neuron7.ai demonstrated its adherence to data security, availability and confidentiality standards developed by the American Institute of Certified Public Accountants (AICPA). 

With its SOC 2 recognition, Neuron7.ai not only protects the safety of its customers’ data today but demonstrates that it has set the right standards in place for the future.

To earn SOC 2 certification, Neuron7.ai completed the following:

  • Assessment of the design and operating effectiveness of controls
  • Thorough examination of security of vendors and third parties
  • Defined policies to ensure continued protection for customers and employees

Neuron7.ai is excited to take this important step to further its data protection practices. Contact us at [email protected] to learn more.

Frequently asked questions

What makes Neuron7 different from other AI tools for service?

Neuron7 differs from other AI tools for service by building a Service Expertise Graph from actual case history rather than searching documents and surfacing suggestions. Resolution guidance is deterministic and grounded in fixes your team has already performed. Neuron7 also predicts failures before they happen and improves with every case closed.

Does Neuron7 replace our existing CRM or ticketing system?

No. Neuron7 does not replace existing CRM or ticketing systems like Salesforce, ServiceNow, or SAP. Instead, it operates as a resolution intelligence layer on top of those systems, adding service expertise and resolution intelligence that those platforms do not natively provide.

How long does deployment take?

Neuron7 deployment typically takes weeks, not months. Most customers are running pilots within weeks of kickoff, starting with the highest-volume product lines and failure patterns before expanding across the installed base.

How does Neuron7 connect to our existing systems?

Neuron7 connects to existing systems through direct integrations with Salesforce, ServiceNow, SAP, Microsoft, and most major CRM and FSM platforms. Pre-built connectors require no custom development and no IT project. Technicians and agents continue working in the tools they already use, with Neuron7 surfacing guidance in their existing workflow.

What kind of service organizations use Neuron7?

Neuron7 is purpose-built for Fortune 1000 enterprises that manage complex technical equipment at scale. This includes medical devices, high-tech manufacturing, industrial systems, payment technology, and telecom organizations. Most customers have 1,000 or more service technicians operating across multiple regions or product lines.

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