ServiceNow Ventures Invests in Neuron7
We’re excited to announce that ServiceNow Ventures has made a strategic investment in Neuron7, bringing the power of deep domain-specific service AI to ServiceNow customers across ITSM, CSM, and FSM workflows.
Neuron7’s Resolution Intelligence provides fast, accurate resolutions across thousands of complex products and issues, while capturing knowledge and optimizing resolution paths in real-time.
This marks a significant step in strengthening the partnership of Neuron7 and ServiceNow and will allow us to deliver even greater value to joint customers.
“We’re thrilled to play a part in Neuron7’s continued growth and share in their mission to help enterprise service organizations across industries resolve complex issues fast and improve customer experiences with AI.”
Bulent Cinarkaya
VP and GM, Field Service Management, ServiceNow
Neuron7’s deep domain-specific GenAI applications for complex service environments are a natural complement to ServiceNow and are delivering transformative value for service leaders.
Neuron7’s Resolution Intelligence is available in the ServiceNow Store, making it easier than ever to integrate Neuron7’s AI solutions in ServiceNow workflows and access:
- Fast, accurate resolutions with intelligent pathways to resolve issues across thousands of products.
- Knowledge capture that shares optimized resolution paths in real time across the service and engineering continuum.
- Enhanced efficiency through 90%+ resolution accuracy and step-by-step guidance, seamlessly integrated in ServiceNow.
Read the press release announcing the strategic investment and check out Neuron7 on the ServiceNow Store.
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Frequently asked questions
Neuron7 differs from other AI tools for service by building a Service Expertise Graph from actual case history rather than searching documents and surfacing suggestions. Resolution guidance is deterministic and grounded in fixes your team has already performed. Neuron7 also predicts failures before they happen and improves with every case closed.
No. Neuron7 does not replace existing CRM or ticketing systems like Salesforce, ServiceNow, or SAP. Instead, it operates as a resolution intelligence layer on top of those systems, adding service expertise and resolution intelligence that those platforms do not natively provide.
Neuron7 deployment typically takes weeks, not months. Most customers are running pilots within weeks of kickoff, starting with the highest-volume product lines and failure patterns before expanding across the installed base.
Neuron7 connects to existing systems through direct integrations with Salesforce, ServiceNow, SAP, Microsoft, and most major CRM and FSM platforms. Pre-built connectors require no custom development and no IT project. Technicians and agents continue working in the tools they already use, with Neuron7 surfacing guidance in their existing workflow.
Neuron7 is purpose-built for Fortune 1000 enterprises that manage complex technical equipment at scale. This includes medical devices, high-tech manufacturing, industrial systems, payment technology, and telecom organizations. Most customers have 1,000 or more service technicians operating across multiple regions or product lines.
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